Privacy Policy

Last updated: December 17, 2025

ReductrAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

Account Information: When you sign up, we collect your name, email address, and company name to create your account and provide our services.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card details.

Usage Data: We collect anonymized usage metrics to improve our service, including investigation counts and feature usage.

What We Don't Collect

ReductrAI is stateless by design. We do not store, process, or have access to:

Your telemetry data (logs, metrics, traces)
Your infrastructure details
Your investigation contents
Any data processed by our software running in your environment

All data processing happens locally in your infrastructure. We never see your operational data.

How We Use Your Information

To provide and maintain our service
To process payments and manage subscriptions
To send important service updates
To provide customer support
To improve our products

Data Sharing

We do not sell your personal information. We only share data with:

Stripe: For payment processing
Resend: For transactional emails

Data Retention

We retain account information for as long as your account is active. You may request deletion of your data at any time by contacting us.

Security

We implement industry-standard security measures to protect your information. All data is encrypted in transit and at rest.

Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data

Contact Us

For privacy-related questions, contact us at support@reductrai.com.